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Membership
- Customers can join the Loyalty Club by scanning the QR code and signing up for the newsletter.
- Upon signup, customers receive a physical Loyalty Card to track purchases.
- Membership is free and open to all customers.
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Earning Stamps
- Stamps are earned for specific purchases as outlined on the Loyalty Card.
- One stamp is awarded per qualifying purchase.
- Stamps are only issued at the time of purchase and cannot be added retroactively, i.e. a later date.
- No Card, No Stamp: Customers must present their Loyalty Card to receive stamps.
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Redeeming Rewards
- A free item (as specified on the card) is awarded for every 10 stamps collected.
- Free items must be redeemed by handing in the completed Loyalty Card.
- Only one free item can be redeemed per completed card.
- Redeemed cards will be marked and securely stored.
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Not to be used in conjunction with other specials.
- Tuesday 2-for-1 Falafel sandwich special only allows for one stamp, not two.
- Cannot claim two sandwiches on Tuesdays when redeeming reward.
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Card Management
- Lost or stolen cards can be replaced, but stamp balances may not be transferable between cards.
- Customers are responsible for keeping their cards safe and secure.
- Multiple cards cannot be combined to redeem rewards faster.
- Stamps cannot be transferred between cards.
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Additional Benefits
- Loyalty Club members receive exclusive online discounts and offers.
- Members receive a 5% discount on their birthday for online shopping using the discount code received by email.
- Birthday discounts and other promotions may have specific terms and conditions.
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Disputes and Issues
- Any disputes or issues regarding the Loyalty Card or Loyalty Club will be handled by management.
- Decisions made by management are final.
- The Lebanese Bakery and Kitchen reserves the right to modify or terminate the programme at any time.
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Communication
- Policy updates and changes will be communicated to members via email or in-store signage.
- Customers are encouraged to provide feedback to improve the programme.
By participating in the Loyalty Card Club, customers acknowledge and agree to abide by these terms and conditions.